Website and Historical Sales

1. Merchant Identification

All sales executed through this Site are operated by:

• Company Name: La Cruz Coffee Company, S.A. de C.V.
• Tax Identification: NRC 3770380 | NIT 0526-041225-101-6
• Registered Address: Calle Principal, #1, Finca La Cruz, Distrito de Berlín, Municipio de Usulután Norte, Departamento de Usulután, El Salvador
• Customer Support Contact: Via our online Contact Form.

2. Products and Pricing

• Currency: All prices are displayed in United States Dollars (USD $).
• Taxes: In accordance with Salvadoran law, all prices shown on product pages include 13% Value Added Tax (IVA), unless explicitly stated otherwise.
• Tax Invoicing: Every purchase will be backed by a digital tax document (Factura de Consumidor Final or Comprobante de Crédito Fiscal - CCF for business buyers who provide a valid NIT/NRC at checkout).

3. Payment Methods

We accept payments via major credit/debit cards processed through our secure local payment gateway and, where enabled, native Bitcoin payments. Orders will be processed only after payment authorization is confirmed.

4. Shipping and Delivery

• Delivery Range: We ship to addresses within the national territory of El Salvador.
• Delivery Times: Orders are processed within 1–2 business days. Estimated delivery time is 24–48 hours for the Metropolitan Area of San Salvador and 2–4 business days for all other departments.
• Delivery Charges: Shipping costs are calculated and clearly displayed prior to order confirmation.

5. Return Policy and Right of Withdrawal (Derecho de Retracto)

In compliance with Article 13-D of the Salvadoran Consumer Protection Law (Ley de Protección al Consumidor):

• Standard Returns: Customers have the right to cancel their purchase and return non-perishable items (such as unwashed merchandise, equipment, or accessories) within eight (8) calendar days of receiving the product.
• Perishable Products: Whole bean or ground coffee products that have been unsealed or altered cannot be returned under the Right of Withdrawal due to food safety and hygiene regulations, unless the product arrives damaged or defective.
• Condition of Returned Items: Items must be returned in their original packaging, unused, and accompanied by proof of purchase.

6. Payment Reversal (Reversión de Pagos)

Customers are entitled to request a full payment reversal within fifteen (15) calendar days of presenting a formal claim under the following circumstances:

1. The purchased product was never delivered to the designated address.
2. The product delivered does not correspond to the item ordered or arrives defective.
3. An explicit billing error or duplicate charge occurred during payment processing.

To initiate a claim, please contact our support team via our Contact Form with your order details and proof of transaction.

7. Limitation of Liability and Quality Assurance

We ensure that all green and roasted coffee leaving our facilities meets strict origin and quality standards. We are not responsible for delays caused by force majeure events, severe weather disruptions, or incorrect shipping addresses provided by the buyer.

8. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of El Salvador. In the event of any dispute or complaint, the buyer may seek mediation through the Defensoría del Consumidor de El Salvador (Call Center: 910).